Privacy Policy

Astra Travels collects only the information needed to provide visa consultation, appointment assistance, travel guidance and customer support.

This may include your full name, phone number, email address, nationality, travel destination, travel dates, UK residence status, employment or study status, family or sponsor information, and visa-related documents that may be required for your application.

We may also collect basic website usage information, such as pages visited, enquiry forms submitted and customer feedback, to help improve our services.

We use your information to understand your travel plans, prepare a suitable document checklist, guide you through the Schengen visa process, assist with appointment booking, and communicate updates about your enquiry or service.

Your information may also be used to improve our website, customer experience, internal service quality and marketing performance.

We do not sell your personal information to third parties.

Visa applications may require personal documents such as passport details, residence permit, bank statements, employment letters, student letters, invitation letters, travel insurance, hotel bookings and travel itineraries.

Astra Travels handles such information only for the purpose of providing the requested service and preparing your visa support file.

Customers should only share documents through the official communication channels provided by Astra Travels.

Our website may use cookies to improve your browsing experience, remember preferences, understand visitor behaviour and analyse which sections of the website are most useful.

Cookies are small files stored by your browser. You can disable cookies in your browser settings, but some website features may not function properly.

We take reasonable steps to protect your personal information from unauthorised access, misuse, loss or disclosure.

We may use secure systems, controlled access, password protection and appropriate administrative procedures to safeguard digital and paper records.

No online transmission is completely risk-free, but we work to keep your information protected and confidential.

Where necessary, your information may be shared with visa centres, appointment platforms, travel service providers, courier services, insurance providers or other relevant service partners only for the purpose of completing your requested service.

Astra Travels is an independent travel and visa assistance company and is not a government body, embassy, consulate or visa decision-making authority.

You may contact Astra Travels to request correction or removal of your personal information where legally and operationally possible.

Some information may need to be retained for record keeping, legal compliance, dispute handling, fraud prevention or service verification.

Astra Travels may update this Privacy Policy from time to time due to changes in law, technology, internal procedures or service requirements.

Any updated version will be published on this page. Customers are encouraged to review this page regularly.

Astra Travels will not be responsible for damages caused by website interruptions, technical errors, viruses, third-party links, delays caused by external authorities, or decisions made by embassies, consulates, visa centres or government departments.

For questions about this Privacy Policy or how your information is handled, please contact Astra Travels through the enquiry form or official contact details available on our website.